Ethnography Matters

This month’s Ethnography Matters features writers from both the technical and humanities side who think about machines and humans in a symbiotic way. These are practitioners who haven’t fallen for the machines-vs-human binary. They have pushed the boundaries of their work to imagine what a world where computers act more like humans would look like. Above all, these are people who have embraced the complexity of where we’re going, and are encouraging us to adopt a new lens to interact with that complexity.

As researchers involved in studying life in an environment suffused by data, we are all (to at least some extent) asking and answering questions about how we employ digital methods in our research practice. The increasing reliance on natively digital methods is part of what David Berry calls the “computational turn” in the social sciences, and what industry researchers recognize as moves towards Big Data and the rise of Data Science.

‘Jargon free’ text is the name of the game according to the Ethnography Matters style guide, so titling the introduction to this edition ‘Post Disciplinary Ethnography’ – a bit of a mouthful if ever there was one – seems slightly counter intuitive. Before this post is finished I will invoke a range of other, less-than-straightforward, locutions and idioms. For instance I will have to touch upon the mysterious ‘HighWire’ and the lofty-sounding concept of the ‘method assemblage’. Thankfully, even if the words themselves are unfamiliar, I believe that with some simple explanations we can cut right to the point.

While working on this month’s edition on virtual identity, I’ve been reading Life After Death, Damien Echols’ memoir of a ruptured life. At 18, Echols was convicted along with two other men of the murders of three children, allegedly in a Satanic ritual. It wasn’t until 2011, after Echols had spent 18 years facing execution on Death Row, that he and the other two members of the “West Memphis Three” were released in the wake of new DNA evidence and critical media attention. One horror — the murder of three innocent second graders — was followed by another, in which three teenagers were convicted of those murders based on little more than the crime of liking Metallica [1]. Unfortunately stories like Echols’ aren’t that surprising… Identity gets intertwined with attention — how we see ourselves, and how others see (or don’t see) us.

I wanted to focus my own contribution to this month’s special edition (about “how to talk to companies about ethnography”) on presentation formats. That research findings will ultimately be delivered or presented is a given, but the particular format varies and seems often to be a matter of the conventions within particular organizational or research cultures. I’ve participated in ethnographic projects within the corporate sector. I’ve done a bit of consulting work for an NGO. The bulk of my career I’ve spent in Academia doing ethnographic work as most conventionally defined – culminating in the writing of an 80,000 word ethnographic monograph (which was text by-and-large with just a few black and white photos). On this basis, I’ve passed through a few different micro-worlds where different presentation practices prevailed.

I remember the first time I adopted an ethnographic persona – very tentatively and with a great deal of trepidation. I’d applied for a job as an ethnographer with Ushahidi after graduating from my Masters degree and was miraculously accepted – miraculous because most ethnographer jobs require at least a PhD, not to mention loads of ethnographic experience. The stars were aligned… or were they? […] Ethnography doesn’t accord with the usual tenor of development projects and we faced a number of challenges that, looking back on it now, were bound to happen; challenges that, in the end, had really good results but meant that things weren’t exactly plain sailing en route.

Welcome to the Stories to Action edition of Ethnography Matters! Over the last few decades, organizations have learned to use the tools and approaches of ethnography to inform product and service development.[1] But the idea of gaining context-specific insights about users before a product or service is engineered is still relatively new. This month, we want to show that the ethnographic process is more than just an insight-generating machine. As ethnographers, we gather stories, analyze them, and identify the relevant insights. But, we do so much more.

This month’s theme is about the relationships between ethnography and fiction. It is not necessarily something that we explored a lot here at Ethnography Matters, which is why it seemed an interesting topic for this September edition. Another reason to address this now is because of recent experimental ways of “doing ethnography” (e.g. the work by Ellis & Bochner or Denzin), as well as curious interdisciplinary work at the cross-roads of design, science-fiction and ethnography (e.g. design fiction).

On Saturday the 12th of January, almost a month ago, I woke to news of Aaron Swartz’s death the previous day. In the days that followed, I experienced the mixed emotions that accompany such horrific moments: sadness for him and the pain he must have gone through in struggling with depression and anxiety, anger at those who had waged an exaggerated legal campaign against him, uncertainty as I posted about his death on Facebook and felt like I was trying to claim some part of him and his story, and finally resolution that I needed to clarify my own policy on open access.