Tag Archives: invisible

The Invisibility of Ethnography


What are ethnography’s doings? I mean, really, how do you describe what exactly an ethnographer does? S/he watches people? Explains people’s feelings? Translates cultural ideas into concrete stuff? I’ve come up with some interesting ways that work for me to describe my work, but it still requires context and to a person who has never worked with an ethnographer before, it’s not always clear.

Heller Communication writes about the invisibility of socially innovative design.

Design for social innovation begins with the design of conversations themselves – it requires treating a conversation with the same care, and the same planning, that would be appropriate for the design of a product. Conversation starts everything – and yet we rarely think of them as an opportunity for design. This is not only the most important, upstream part of the systems that we need to change, it’s the fastest way for a designer to become a vital part of a strategic initiative. It’s where things begin, and where the most important things are decided.

On the hard side, it doesn’t provide much of a portfolio. Nothing to enter into design competitions, few samples to put on your website, harder to explain at a cocktail party just what it is that you do. In fact, most of the invisible things you’ll be designing are private and sensitive to CEOs and leaders of all types of organizations. You can’t even talk about them. This can be a tough shift for designers who are loathe to give up the artifacts of their work. Of course it doesn’t mean that you won’t design any artifacts, it only means that they will be the last thing you design, not the first.Read More… The Invisibility of Ethnography